Help with your robot or order
Setup, account binding, firmware, returns, and anything about your device.
support@rhem.ai →Your data & your rights
Access, export, or delete your data, or ask how we handle health information.
privacy@rhem.ai →Story & interview requests
For journalists and publications covering AgeTech, elder care, and home robotics.
press@rhem.ai →Retail, care & distribution
Distributors, care providers, and platform partners who want to work with us.
partners@rhem.ai →Rhem Labs operates internationally, with an office in Germany. For privacy or data-protection matters specific to the EU/EEA, write to privacy@rhem.ai and note your region so we can route your request appropriately.
Response times
We aim to reply to support and privacy emails within two business days. Data requests are handled within the timeframe required by your local law. For anything that looks like a medical emergency, please contact your local emergency number — Rhem's SOS and support channels are not an emergency service.
Quick links
- Privacy Policy — what we collect and how on-device processing protects it.
- Terms of Service — the agreement covering pre-orders and use.
- Refund & Returns — including the fully refundable $1 deposit.